FREQUENTLY ASKED QUESTIONS
HOW DO I SIGN UP?
Firstly, create an account here. Then choose the best class and series for your needs, and book the class!
IS THERE A FREE TRIAL?
We don't do free trials, but we've got a Trial Combo Series for new students to have a taste of both CruBox and CruCycle before committing to a larger Class Pack.
IS THERE A MINIMUM COMMITMENT FOR MEMBERSHIPS?
We're not here to tie you down! Purchase a Single Class or a Class Package that suits your class consumption. Not sure which one's right for you? Call our studio at +65 6509 8880, and we'll be happy to advise. Please take note of the validity period tied to each Class Package, and finish up your classes by then. Classes are strictly not redeemable for merchandise or refundable for cash.
WHEN DOES YOUR NEW CLASS SCHEDULE GET RELEASED?
Our online schedule is bookable for up to 2 weeks, with our booking window opening every Monday at 12PM. If your preferred class is fully booked, kindly add yourself to the waitlist so you don’t miss your chance of grabbing a last minute spot should cancellations happen.
HOW DOES THE WAITLIST WORK?
The waitlist opens when a class has reached its maximum capacity. You will need an existing credit to add yourself to the waitlist, and it's first-come-first-served. If a spot becomes available and you're next in line, you will automatically be enrolled into class.
WILL I BE NOTIFIED IF I MANAGE TO GET A SPOT IN CLASS AFTER BEING ON THE WAITLIST?
Yes, you will be notified via email should you get bumped into class, so do keep an eye on your inbox. Note that our waitlist stops auto-enrolling 2 hours before the start of class.
WHERE ARE YOU LOCATED?
Both CruCycle and CruBox are located on 68 Duxton Road. To access CruBox, ring the #04-01 buzzer on the right side of CruCycle and take the lift up to the 4th floor. Our Front Of House team will be waiting to greet you!
WHAT TIME SHOULD I ARRIVE FOR MY CLASS?
For first-timers, we ask that you arrive 20 minutes before your class starts so that we can show you around the studio and get you set-up with any equipment you will need. Regulars, please arrive at least 10 minutes before class to ensure ample time for checking in and getting your equipment set up.
WHERE CAN I PUT MY PERSONAL BELONGINGS?
All our studios have plenty of lockers with built-in codes — no padlocks required!
DO YOU HAVE WATER DISPENSERS?
All our studios have water dispensers; but if you do forget your water bottle, grab one at our Front Of House for $2 a pop.
WHAT AMENITIES DO YOU PROVIDE?
We have luxurious showers at all studios, with high-quality amenities for you to use during your post-workout shower — clean towels, shampoo, conditioner, body wash and Dyson hair dryers.
I'M PREGNANT, AM I ABLE TO ATTEND CLASS?
Congratulations! Our classes (CruCycle & CruBox) are high-intensity classes so we highly recommend that you get your doctor’s clearance before attending class. Upon check-in, let the Pack Leader know of your pregnancy so that they can take extra care of you in class.
WHAT IS YOUR CANCELLATION POLICY?
Our cancellation policy is 12 hours. If you are unable to attend a class, please cancel 12 hours prior to the start of your booked class. Any bookings cancelled outside the 12-hour window will result in a forfeit of the class.
WHAT IS YOUR LATE-COMING POLICY?
For the safety of all students, late comers will be respectfully turned away. Please plan to arrive at least 10 minutes early to account for any challenges you might face on your commute.
WHY AM I UNABLE TO BOOK A CLASS?
Not all Class Packages can be used across all classes, so please make sure that you have the right Class Package for the class. All our packages activate upon the series’ first class booking. To change your activation date, please drop us an email at hello@cru68.com or call our studio at +65 6509 8880.
WHAT IS YOUR PACKAGE EXTENSION POLICY?
Extensions of series are based on a case by case basis. If you require an extension, please drop us an email at hello@cru68.com with relevant documentations. Please note that flash-sale packages are strictly not eligible for extensions.
ARE SHARING OF PACKAGES ALLOWED?
Yes, we do allow sharing of packages. To have your account(s) linked up with your friend(s), please email us at hello@cru68.com with all of your details.
IS THERE AN AGE LIMIT?
We welcome students of all ages. However, if you are below 18 years of age, you must have a waiver signed by an accompanied parent or guardian.
IS THERE A REFERRAL PERK?
Absolutely! For each friend that signs up through your referral link and spends $75, you will receive $10 in credit towards the purchase of a series. Find your referral link under My Account > Invite A Friend.
I'M NEW TO INDOOR CYCLING, WILL CRUCYCLE BE OKAY?
CruCycle is designed for people of all levels. Whether it's your first or hundredth class, we encourage you to listen to your body, go at your own pace whenever needed, and stay hydrated throughout class. Beginners, follow along in the middle or back row and let your Pack Leader know prior to your first class so that they can take extra care of you!
HOW DOES CRUCYCLE DIFFER FROM THE SPIN CLASSES AT MY GYM?
At CruCycle, we move to the beat of the music. You'll enjoy a full body workout that incorporates upper body movements and weights on the bike... all while syncing movement with rhythm.
WHAT DO I NEED TO WEAR AND BRING ALONG FOR CLASS?
Come dressed in your workout gear, grab your water bottle, and pull on a pair of socks. Shoes are not needed as you're required to wear Shimano cycling shoes that will be rented out at no cost. If you have your own pair of cycling shoes, you're welcome to bring them — our bikes are compatible with SPD-SL cleats. Small towels are provided on every bike for you to towel down sweat.
I’M NEW TO BOXING, WILL CRUBOX BE OKAY FOR ME?
CruBox is designed for people of all levels. Whether it's your first or hundredth class, we encourage you to listen to your body, go at your own pace whenever needed, and stay hydrated throughout class. Beginners, let your Pack Leader know prior to your first class so that they can take extra care of you! For an elevated experience, beginners can attend a private sweat session to learn about foundational boxing techniques before joining the group class.
HOW DOES CRUBOX DIFFER FROM TRADITIONAL BOXING CLASSES?
At CruBox, we box to the beat of the music. You'll learn basic Boxing Offense and Defense moves before incorporating these movements with music. HIIT-inspired floor work will also be woven into the class, ensuring a full body workout and a great sweat.
WHAT DO I NEED TO WEAR AND BRING ALONG FOR CLASS?
Come dressed in your workout gear, grab your water bottle, and put on a pair of comfortable workout shoes! You will need to wear boxing wraps and gloves during the class. Don't have them? Don't sweat it — CruBox wraps are available for purchase at our Front Of House, and gloves are available for rent at no cost. If you have your own wraps and gloves, you're welcome to bring them along! Small towels are provided on every bag for you to towel down sweat. Students who have no shoes or boxing wraps will not be allowed into the studio.
I'M NEW TO YOGA, WILL CRUYOGA BE OKAY FOR ME?
CruYoga is designed for people of all levels. Whether you’re a human pretzel or as flexible as a biscuit, CruYoga is the perfect workout to stretch and strengthen your mind and body. If you’re completely new to yoga, follow along in the middle or back row and let your Pack Leader know prior to your first class so that they can take extra care of you!
HOW DOES CRUYOGA DIFFER FROM THE YOGA CLASSES AT MY GYM?
At CruYoga, we offer both traditional and modern styles of yoga, with Yoga Sculpt being our signature 50-minute CruYoga class. At Yoga Sculpt, incorporate weights with movement, and movement with beat. A guaranteed full-body burn! Other class types like Yoga Flow and Foundational Flow take you back to the roots of yoga, syncing movement with breath and rolling them all into a juicy, dynamic sequence.
WHAT DO I NEED TO WEAR AND BRING ALONG FOR CLASS?
Come dressed in your workout gear and grab your water bottle. Shoes are not needed as yoga is a barefoot practice. If you have your mat or mat towel, you're welcome to bring them along! Small towels are provided on every mat for you to towel down sweat.